Main activities
• Working with assigned CSRs, using support tools and according to
global support processes and procedures.
• Analyze problems and identify suitable solutions to these problems
• Through contact with external customers and internal support
functions gather data and information about any specific problem
that has been reported to Ericsson
• Actively engage in communication with other engineers for the purpose
of knowledge sharing etc
• Working with CSR assigned, while using KCS or tools specified in the
global processes and procedures.
• If the CSR can not be answered/solved within the time limit, escalate
the CSR to other competence units and if required to 3pps.
Required competence
• 3 to 6 years of work experience in Telecom
• Should have good knowledge on Operating System (Solaris, Unix, Linux), Database (Sybase, Oracle, Mysql)
• Should have good knowledge of SS7, IN protocols, SIGTRAN
• Should have good knowledge of TCP/IP
• Should have good knowledge of Charging System (IN), Multi mediation Products.
• Should be aware of Processes and all tools used for customer support
• Ability to work effectively in cross functional teams
• BE / BTech in Telecommunication
Thanks & Regards,
Amit Kumar Dhar
HResource Consultants
Cell – 9910309608 / 9871148082
Email – amit@hresource.co.in
Website: www.hresource.co.in
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